Stop! Resilience Is Not Like A Rubber Band — Karen Ferris

Karen is an internationally acclaimed author and speaker, with industry acknowledgement of her reputation as a Thought Leader, providing both strategic and practical advice and insights to her audiences.

Karen has the uncanny ability to share her experience and knowledge, so that everyone is empowered to make a difference within their organisation.

In 2011, Karen authored the acclaimed publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing an innovative framework for ensuring that organisational changes become embedded into the fabric of the organisation. With her unique blend of service management experience and her knowledge and application of organisational change, Karen brings a new perspective to the industry.

Karen had the honour of being selected as one of six global architects for the development of the Axelos ITIL Practitioner Publication and Certification. 2016. In addition, Karen has contributed to several best practice publications in the last 15 years.

She created the DARE methodology, which incorporates the unique ‘Balanced Diversity’ framework, to assist organisations apply effective and efficient organisational change to their projects and achieve their return on investment.

Karen is the creator of the world first service that uses service management best practice to improve the sustainability of ICT – eco-ITSM®

Karen served as Director on the itSMF Australia National Board from 2006 to 2015 with the portfolio of Knowledge Repository (including publications).